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Code d'Examen: C2010-591
Nom d'Examen: IBM (Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3)
Questions et réponses: 86 Q&As
Code d'Examen: C2040-402
Nom d'Examen: IBM (Administering IBM Connections 4.0)
Questions et réponses: 137 Q&As
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NO.1 What is the goal of service asset and configuration management?
A. To build a service model according to ITIL best practices
B. To define and track the accounting process of the assets
C. To implement ITIL practices across the entire organization
D. To correlate IT services and different IT components needed to deliver them
Answer: D
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NO.2 Which solution can help reduce cost and minimize service disruptions through
automated service
request handling efficient change management, and optimized asset lifecycle management
across IT and
enterprise domains?
A. An integrated accounting and procurement solution.
B. A comprehensive IT asset and service management solution.
C. A proactive service level agreement modeling and enforcement solution.
D. An automated, self-service catalog for requesting end-to-end service provisioning.
Answer: B
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NO.3 Which business process can be implemented with a CMDB solution?
A. Database discovery
B. Change management
C. Software configuration management
D. Configuration item audit and reconciliation
Answer: D
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NO.4 Which two products should be presented to a client if they want to know more about
the benefits of
implementing IBM products for change, configuration, and release management, including
application
and infrastructure discovery? (Choose two.)
A. IBM SmartCloud Provisioning
B. IBM SmartCloud Control Desk
C. IBM Tivoli Asset Discovery for Distributed
D. IBM Tivoli Composite Application Manager
E. IBM Tivoli Application Dependency Discovery' Manager
Answer: B,E
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NO.5 A customer is using IBM SmartCloud Control Desk to automate incident, problem, and
change
management processes. The solution currently supports 15,000 end users but the customer
acquired and
integrated a company with an additional 5,000 end users. What does the customer need to
do to cover
the new end users?
A. Buy an additional 5,000 end user licenses
B. Build a separate instance of IBM SmartCloud Control Desk
C. Define the new users in the existing IBM SmartCloud Control Desk
D. Buy an IBM SmartCloud Control Desk for Internal Service Provider license
Answer: C
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NO.6 What two types of information are provided by IBM Tivoli Application Dependency
Discovery Manager
to IBM SmartCloud Control Desk? (Choose two.)
A. Asset types
B. Configuration Items
C. Configuration Items Types
D. Classification Items Hierarchy
E. Classification Items Relationships
Answer: B,C
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NO.7 Which function supports a customer who would like to have a predefined work plan for
repetitive
maintenance work?
A. Job List
B. Job Plans
C. Tasks List
D. Tasks Plan
Answer: B
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NO.8 Given that an implementation of IBM SmartCloud Control Desk is integrated to a
compatible LDAP
system, how would the system administrator modify the access privileges of a problem
manager?
A. Use the Security module in IBM SmartCloud Control Desk
B. Alter the security properties in the LDAP system using an LDIF update
C. Use the Problem Management module in the IBM SmartCloud Control Desk
D. Modify the profile information access which the problem manager can change on their own
Answer: A
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