Guide de formation plus récente de IBM 000-G01

Pass4Test est un seul site web qui peut offrir toutes les documentations de test IBM 000-G01. Ce ne sera pas un problème à réussir le test IBM 000-G01 si vous préparez le test avec notre guide d'étude.

Pass4Test est un bon site qui provide la façon efficace à se former à court terme pour réussir le test IBM 000-G01, c'est un certificat qui peut améliorer le niveau de vie. Les gens avec le Certificat gagent beaucoup plus que les gens sans Certificat IBM 000-G01. Vous aurez une space plus grande à se développer.

Code d'Examen: 000-G01
Nom d'Examen: IBM (IBM EMEA Maintenance and Technical Support Mastery Test v1)
Questions et réponses: 140 Q&As

Est-que vous s'inquiétez encore à passer le test Certification 000-G01 qui demande beaucoup d'efforts? Est-que vous travaillez nuit et jour juste pour préparer le test de IBM 000-G01? Si vous voulez réussir le test IBM 000-G01 plus facilement? N'hésitez plus à nous choisir. Pass4Test vous aidera à réaliser votre rêve.

Choisir le Pass4Test vous permet non seulement à réussir le test IBM 000-G01, mais encore à enjouir le service en ligne 24h et la mise à jour gratuite pendant un an. Nous allons lancer au premier temps la Q&A IBM 000-G01 plus nouvelle. Si vous ne passez pas le test, votre argent sera tout rendu.

Si vous traviallez dur encore pour préparer le test de IBM 000-G01 et réaliser votre but plus vite, Pass4Test peut vous donner une solution plus pratique. Choisir la Q&As de Pass4Test qui vous assure que c'est pas un rêve à réussir le test IBM 000-G01.

Pass4Test est un site web de vous offrir particulièrement les infos plus chaudes à propos de test Certification IBM 000-G01. Pour vous assurer à nous choisir, vous pouvez télécharger les Q&As partielles gratuites. Pass4Test vous promet un succès 100% du test IBM 000-G01.

Dans cette Industrie IT intense, le succès de test IBM 000-G01 peut augmenter le salaire. Les gens d'obtenir le Certificat IBM 000-G01 peuvent gagner beaucoup plus que les gens sans Certificat IBM 000-G01. Le problème est comment on peut réussir le test plus facile?

000-G01 Démo gratuit à télécharger: http://www.pass4test.fr/000-G01.html

NO.1 What does the abbreviation "ERIC" stand for?
A. Error Recovery Interface Coupler
B. Empathy, Read between the lines, Intelligent Questioning, Control
C. Emotion, Refine, Integrate, Collaborate
D. Explore, Refine, Influence and Confirm
Answer: D

IBM   000-G01   certification 000-G01   certification 000-G01   000-G01

NO.2 How does MTS deliver its value in reducing the outage duration?
A. Highly trained hardware service reps (SSRs) to handle the client's call
B. Dedicated team of professionals who know the client's environment
C. Experience in managing complex problems - particularly multi vendor
D. All of the above
Answer: D

certification IBM   000-G01   000-G01 examen   000-G01

NO.3 What is a CRU?
A. A part that is designed to be safe and simple to replace
B. Circuit Resistor Union
C. Customer Replaceable Unit
D. A and C
Answer: D

IBM examen   000-G01 examen   000-G01   certification 000-G01

NO.4 What is the objective of the Explore phase (ERIC Questioning Framework)?
A. Understand the priorities of the client
B. Understand the linkage between the IT and the business
C. Uncover and expand topics of interest
D. All of the above
Answer: D

certification IBM   000-G01   000-G01

NO.5 What are some of the highlights of the IBM MTSS solution?
A. Alleviates the management burden on IT and is helping to free up resources for more strategic tasks
B. IBM provides inventory, reporting and invoice management
C. Provides a comprehensive IT management solution for the client's whole IT infrastructure
D. All of the above
Answer: D

IBM   000-G01 examen   certification 000-G01

NO.6 What are the factors used in the algorithm to calculate the benefit of reduced problem-handling
resources?
A. "Amount of resource reallocated to strategic project", "Hourly resource cost"
B. "Monthly value of a project", "Hourly resource cost"
C. "Monthly value of a project", "Hourly Outage Cost"
D. "Hourly Outage Cost", "Amount of resource reallocated to strategic project"
Answer: A

certification IBM   certification 000-G01   000-G01   000-G01 examen   000-G01

NO.7 What are the rules for good questioning?
A. Give the customer a lecture about the benefits of MTS
B. Roll multiple questions into one long, rambling question
C. Do not ask reconfirming and clarification questions
D. Keep your questions short and simple
Answer: D

IBM   000-G01   certification 000-G01   000-G01 examen

NO.8 What do you want from call preparation?
A. Identify the desired outcomes for the call
B. Identify next steps
C. Identify how to handle difficult areas
D. All of the above
Answer: D

certification IBM   000-G01 examen   000-G01   000-G01   certification 000-G01

NO.9 What is the single most important differentiator of the IBM SWMA?
A. The price is very low
B. It covers all software on System x
C. It is Software Support for non-IBM products only
D. It is a bundled offering for Support and Subscription of IBM Software Products
Answer: D

IBM examen   certification 000-G01   000-G01 examen   000-G01 examen   000-G01 examen

NO.10 What does the abbreviation SWMA stand for?
A. It stands for Software Marketing
B. It means Software Maintenance
C. It is the acronym for Skills With Most Acceptance
D. It stands for Swap Mail
Answer: B

certification IBM   000-G01   000-G01   certification 000-G01   000-G01

NO.11 What are potential proof points for MTS services and references you can use?
A. Describe your proof points and references in general terms
B. General industry stories
C. Understand what is relevant to your client and describe your proof points and references in those terms
D. MTS Product Information - General information on service delivery issues
Answer: C

IBM   000-G01   000-G01   000-G01 examen

NO.12 What defines Client Value.?
A. Superior Service
B. Server downtime
C. Business Value, Cost and a client's beliefs and assumptions
D. IBM MTS's unique services, features, and functions
Answer: C

IBM   000-G01 examen   000-G01   000-G01 examen

NO.13 Which of the answer(s) is(are) among the ETS Service Elements?
A. Remote Account Advocate Team, Review Calls
B. Performance tuning Service
C. Microcode change offering, Onsite Account Advocate (option)
D. Critical Situation management, Fix-time commitment for Software problems
Answer: A

IBM   000-G01   certification 000-G01   000-G01   000-G01 examen

NO.14 What two Premium Maintenance Services offerings are offered ideally on top of a Base Maintenance
Support?
A. SupportLine and Microcode Support
B. ServicePac and Harddrive Retention
C. Software Support Extension and SupportLine
D. Service Upgrade and Committed Services
Answer: D

IBM examen   000-G01   000-G01 examen

NO.15 How does MTS deliver its value in Outage Prevention?
A. Proactive hardware services, "client-advocate" services, Harddrive Retention
B. Proactive hardware services, "client-advocate" services, access to information across multiple vendors
C. Proactive hardware services, ServicePac services, access to information across multiple vendors
D. Hardware Service Upgrade, "client-advocate" services, access to information across multiple vendors
Answer: B

IBM   certification 000-G01   000-G01   certification 000-G01   certification 000-G01   000-G01

NO.16 What are the factors to calculate the benefit of a reduced outage duration?
A. "Monthly value of a project", "Hourly resource cost", "Number of outages impacted"
B. "Hourly Outage Cost", "Reduced Outage Time", "Number of outages impacted"
C. "Hourly Outage Cost", "Reduced Outage Time", "Monthly value of a project"
D. "Hourly resource cost", "Reduced Outage Time", "Number of outages impacted"
Answer: B

IBM   certification 000-G01   certification 000-G01   000-G01

NO.17 The prerequisite for every sale is?
A. The customer must have a business need for the service
B. The customer must know that they have that need
C. The customer must feel that addressing that need is a priority
D. All of the above
Answer: D

IBM   000-G01   000-G01 examen

NO.18 What distinguishes ServicePac Essentials from other ServicePac's?
A. Support for multiple machines is combined in ServicePac Essentials and Virtualized Essentials
B. ServicePac Essentials combine several service offerings into one ServicePac
C. In addition to maintenance ServicePac Essentials commit IBM to perform a service within a given time
D. They offer only essential Maintenance, nothing else
Answer: B

IBM examen   000-G01   000-G01

NO.19 What is the objective of the Confirm phase (ERIC Questioning Framework)?
A. Leave the specifics of the next call open to have room to add other products
B. Find out if any areas of disagreement exist
C. Explore and reflect on potential MTS solutions
D. Confirm you priorities
Answer: B

IBM   certification 000-G01   000-G01   000-G01

NO.20 Where is ETS positioned within the MTS offering portfolio?
A. Base Warranty
B. Base Maintenance
C. IBM Committed Services
D. IBM Business Critical Services
Answer: D

IBM   certification 000-G01   000-G01 examen   000-G01 examen

La Q&A IBM 000-G01 de Pass4Test est liée bien avec le test réel de IBM 000-G01. La mise à jour gratuite est pour vous après vendre. Nous avons la capacité à vous assurer le succès de test IBM 000-G01 100%. Si malheureusement vous échouerez le test, votre argent sera tout rendu.