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Code d'Examen: C4040-121
Nom d'Examen: IBM (Virtualization Technical Support for IBM i -v1)
Questions et réponses: 102 Q&As
Code d'Examen: A2010-578
Nom d'Examen: IBM (Assess: Fundamentals of Applying Tivoli Service Availability/Performance Management Solutions V3)
Questions et réponses: 120 Q&As
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NO.1 When designing a Service Availability and Performance Management solution for a
new customer,
which two steps should be taken to ensure current staff will be able to support the new
products? (Choose
two.)
A. Design a skills matrix that identifies any training gaps
B. Develop a skill set questionnaire based on ITIL standards
C. Identify the skill sets required for each of the new products
D. Create a test to assess support skills for the new products
E. Develop a custom application support education module for the new products
Answer: B,C
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NO.2 How are business processes identified?
A. Scope of the software
B. Information gathered from end users
C. Information gathered in stakeholder meeting
D. Interviews with the key personnel that help determine the workflow
Answer: D
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NO.3 Which IBM product can be used to open help desk tickets in HP Service Manager
based on external
customer data?
A. IBM Tivoli Netcool/Impact
B. IBM Tivoli Netcoot/OMNIbus
C. IBM Tivoli Business Service Manager
D. IBM Tivoli Composite Application Manager for Applications
Answer: A
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NO.4 What is a basic requirement for all project staffing?
A. No vacation for the duration of the project
B. Mandatory overtime if the project delivery slips
C. Skills and expertise directly relevant to the project requirements
D. Certified Information Systems Security Professional certification
Answer: C
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NO.5 By measuring the factors like flexibility, supportability, performance, and coverage of
the application
what will be known about the application?
A. The weakness of the current application
B. The ways one can improve the application
C. The end-to-end solution in which the application is used
D. The Key Performance Indicators and Service Level Agreement of the current application
Answer: A
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NO.6 Which two systems need to be documented when gathering information for a Service
Availability and
Performance Management project? (Choose two.)
A. Storage Systems
B. Event Management Systems
C. Network Management Systems
D. Application Development Systems
E. Environmental Monitoring Systems
Answer: B,C
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NO.7 A customer's business is comprised of multiple sites located across the United States.
Each location
specializes in supporting a different part of the infrastructure while sharing the responsibility
for supporting
all business services offered by the organization.
What is the best approach to identify the project goals from key decision makers?
A. Align the customer requirements with the strategic vision of the project sponsors.
B. Recommend a service oriented approach for identifying the project goals across the
organization.
C. Map the tool capabilities from each business location to the project goals identified by the
decision
makers.
D. Interview the decision makers from locations across the organization to ensure all
perspectives are
taken into consideration.
Answer: B
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NO.8 A customer currently leverages IBM Tivoli Netcool/OMNIbus, various probes, and IBM
Tivoli
Netcool/Impact as part of their monitoring solution. They want to add dashboards and service
views to
their environment so that they can better monitor the health of their services and determine
the root cause
of any incidents in a proactive way.
The customer has no prior experience with IBM Tivoli Business Service Manager and has not
yet
leveraged the dashboard functionality within IBM Tivoli Netcool/OMNIbus Web GUI. They
want to
understand the product capabilities in their environment before they make a decision on their
solution
toolset.
Which presentation methodology would be best suited for the customer?
A. White boarding session
B. Proof of concept followed by a presentation
C. Live demonstration of a controlled test environment
D. Microsoft PowerPoint presentation with dashboard and service view screenshots
Answer: B
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