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Code d'Examen: P-HCMTM-64
Nom d'Examen: SAP (SAP Certified Application Professional - HCM Talent Management with SAP ERP 6.0 EHP4)
Questions et réponses: 80 Q&As

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NO.1 Which action is required for using structural authorizations?
A. Configure and run the profile generator.
B. Implement the organizational key.
C. Create and activate authorization objects.
D. Assign authorization profiles to users.
Answer: D

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NO.2 Your customer needs a 'Special Exempt' indicator on 'Job Attributes' (Infotype 1610).
What do you recommend?
A. Change the data dictionary definition of a standard text field.
B. Change the field attribute on Dialog Database Assignment Table (T777D).
C. Configure the Screen Modification Table (T588M) and set the field as a radio button.
D. Customize the Infotype to add a radio button for the additional field.
Answer: D

SAP   P-HCMTM-64   P-HCMTM-64

NO.3 Your customer has implemented SAP Learning Solution (LSO) with Enhancement Pack 4,
Organizational Management (OM) and Performance Management (PM) and requires that the
managers are able to assign courses to their team member's performance appraisal document.
How do you provide this functionality?
A. Configure the integration of the performance appraisal template with the course catalogue.
B. Install the business package HCM_LSO_VLR and set up the parameter for the Add Course from
LSO BAdI.
C. Configure the performance appraisal template using the ORG_PM_APPR and add course to PM
Template BAdI.
D. Set up custom evaluation path and mandatory relationships to assign trainings to employees via
selected organizational units.
Answer: B

SAP   P-HCMTM-64   P-HCMTM-64   P-HCMTM-64

NO.4 Which areas are used by HCM Processes and Forms?(Choose two)
A. SAP Employee Interaction Center (EIC)
B. SAP Interactive Forms
C. SAP Business Workflow
D. SAP Network Process Integration (PI)
Answer: B,C

SAP   P-HCMTM-64 examen   P-HCMTM-64   P-HCMTM-64

NO.5 An organization has the need to reduce their headcount. Therefore they need to identify jobs
and positions that have to be retained based on critical business processes.
How can you determine what jobs and positions are critical?
A. Execute Complete Job Description (S_AHR_61016501) from Organizational Management Info
System.
B. Execute Infotype Reporting (S_AHR_61016532) from Organizational Management Info System
using Spec. Position Characteristics (infotype 1958).
C. Execute Profile Matchup (PEPM) from Personnel Development Info System.
D. Execute Complete Position Description (S_AHR_61016511) from Organizational
Management Info System.
Answer: B

SAP   certification P-HCMTM-64   P-HCMTM-64 examen   P-HCMTM-64   P-HCMTM-64

NO.6 HR wants to monitor the maintenance of Personal Development (PD) master data.
Which methods are available to audit this?(Choose two)
A. Program RPUAUD00 for logged changes to standard infotypes 0001-0999.
B. Log of report starts accessing logical database PCH.
C. Log of report starts accessing logical database PNP .
D. Transaction PPOME for organization structure changes.
E. Program RHDOC_DISPLAY for logged changes to standard infotypes 1000-1999.
Answer: D,E

SAP examen   P-HCMTM-64   P-HCMTM-64

NO.7 After having set up structural authorizations, your customer is experiencing slow system
response times.
How can you improve system response times?
A. Delete all entries of structural authorization indexes and recreate each structural authorization
profile.
B. Generate indexes for users assigned to these structural authorizations using RHBAUS00.
C. Increase database storage capacity to better process the complex indexing associated with
building and maintaining structural authorizations.
D. Reduce the number of structural authorization profiles to allow fewer users access to the
structural authorization objects.
Answer: B

SAP   P-HCMTM-64 examen   P-HCMTM-64

NO.8 A customer would like to have a batch process to automate the update of the Appraiser (new
manager) on the review form based on employees' transfer. Therefore, a custom program must be
developed.
Which functionality should be implemented in a custom program to meet this requirement?
A. Update Organizational Unit assignment on the incomplete appraisal form of the transferred
employees.
B. Update Appraiser assignment on the incomplete appraisal form of the transferred employees.
C. Release new appraisal form for the transferred employees with the new Organizational Unit
assignment.
D. Release new appraisal form for the transferred employees with the new manager assigned as
Appraiser.
Answer: B

SAP   certification P-HCMTM-64   certification P-HCMTM-64   P-HCMTM-64 examen

NO.9 The Recruiter is searching for candidates using TREX search, but the system does not return
any results.
How do you test the TREX search function?(Choose two)
A. Check the free text search and the Boolean search in the E-Recruiting frontend.
B. Execute transaction KRPO IMS: Monitoring (SKPR07).
C. Execute transaction Retrieval: Search Server Relation Monitor (SRMO).
D. Check the free text search and the Boolean search in the E-Recruiting backend.
Answer: A,B

SAP   P-HCMTM-64   P-HCMTM-64   P-HCMTM-64

NO.10 Your customer needs to manage their employees' performance by developing Key
Performance Indicators (KPIs) that support the Cascading Goals functionality in SAP ECC 6.0 EhP4.
How can you do this?(Choose two)
A. Install the application available in the portal for Business Package 1.40, configure the setting
Organizational Goals using the wizard and assign the 'Talent Management Specialist' role to
appropriate users.
B. Implement a BAdI to add Cascading Goals for all types of goals and three fixed enhancements for
adding Corporate Goals, Team Goals and Core Values.
C. Assign the Performance Management Specialist role to appropriate users to establish the
Corporate goals and Core Values, and cascade them through all levels of the company.
D. Configure the goal details and the KPI measurement on the appraisal template in the predefined
Performance Management Process User Interface.
Answer: A,B

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Nom d'Examen: SAP (SAP Certified Application Associate - Financials with SAP Business All-in-One Solution Exam)
Questions et réponses: 80 Q&As

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NO.1 Which currency types are available for budgeting on internal orders? (Choose three)
A. Controlling area currency
B. Object currency
C. Company code currency
D. Freely-definable currency
E. Transaction currency
Answer: A,B,D

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NO.2 During the preparation phase, you create a project charter and define project standards and
procedures. These elements give the project manager the authority to conduct a project within
scope, quality, time, and cost and resource constraints.
Which approach would you recommend for scope change requests?
A. Since the project is a fixed scope project, reject all scope change requests.
B. Only accept scope change requests after integration and acceptance tests.
C. Collect scope change requests and hand them over to development immediately.
D. Document scope change requests according to the change requests plan and decide on
realization.
Answer: D

SAP   certification C-A1FIN-10   C-A1FIN-10
6. Which components are part of the SAP Business All-in-One solutions? (Choose three)
A. Preconfigured business processes
B. Help portal
C. NetWeaver Business Client
D. Documentation and training material
E. GuiXT
Answer: A,C,D

SAP   C-A1FIN-10   C-A1FIN-10   C-A1FIN-10
7. How do you use the Solution Builder to package your own solution? (Choose two)
A. Add a Customizing step to your building blocks using a report.
B. Use solution builder to automatically transfer a solution into a new scenario map.
C. Export the structure of your solution into an xml file.
D. Create building blocks that contain your delta settings.
Answer: C,D

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8. The ASAP Focus Methodology defines a proposal framework as an accelerator to help you
produce the proposal document during the evaluation phase.
Which document is part of the proposal framework?
A. Sales presentations
B. Marketing collateral
C. Customer qualification questionnaire
D. Solution scope document
Answer: D

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9. Which "additional" planning method is available for internal orders if you have information
about sources of supply and vendors' prices based on quantities?
A. Unit cost planning
B. Activity input planning
C. Overall planning
D. Primary cost planning
Answer: A

SAP   certification C-A1FIN-10   certification C-A1FIN-10   certification C-A1FIN-10   C-A1FIN-10   C-A1FIN-10
10. Along with SAP NetWeaver Business Client (NWBC), SAP provides a NWBC demo kit for
partners. This contains the welcome page and workbenches to enhance the user interface.
What are the required steps to install and run the NWBC demo kit? (Choose three)
A. Configure the user interface according to your specific needs.
B. Import the transport request from the NWBC demo kit into your system.
C. Download the NWBC demo kit from the SAP Help Portal under alias /bestpractices.
D. Download the NWBC demo kit from the SAP Service Portal under alias /bestpractices.
E. Order the NWBC demo kit per OSS message with reference to SAP Note 1040010.
Answer: A,B,D

SAP   C-A1FIN-10   C-A1FIN-10 examen   C-A1FIN-10

NO.3 When a document is posted, a number is assigned to that document.
Where does this number come from?
A. Document source
B. Document area
C. Document type
D. Posting key
Answer: C

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NO.4 SAP Best Practices are preconfigured packages that can be used for different purposes in
various phases of an implementation project.
Why would you set up a system by activating an SAP Best Practices package? (Choose two)
A. To introduce new functions that are not offered in the Business Suite
B. To accelerate the implementation of SAP applications
C. To quickly set up a prototype system for specification workshops, trainings, and demos
D. To correct settings in a productive system
Answer: B,C

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NO.5 When you make a change to an asset, at what point does the planned depreciation change in
Asset Accounting?
A. After a posting to a fixed asset
B. After depreciation is run and posted to the general ledger
C. After depreciation is run without being posted
D. After depreciation is run and posted to the fixed assets ledger
Answer: A

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Code d'Examen: 100-045
Nom d'Examen: Isilon (Isilon Certified Storage Professional)
Questions et réponses: 89 Q&As

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NO.1 What is the maximum tape block size supported by OneFS 6.5.? (Choose 1)
A. 8 K
B. 64 KB
C. 128 KB
D. 256 KB
Answer: C

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NO.2 You are configuring a synchronization between two clusters using SyncIQ. You re root directory is
/ifs/data. You create an include statement for /ifs/data/media and an exclude statement of /ifs/data/public.
What will be synchronized to the other cluster? (Choose 1)
A. Nothing will be synchronized.
B. Everything in the ifs/data folder will be synchronized.
C. Everything in the ifs/data folder except the /ifs/data/public folder will be synchronized.
D. Everything in the /ifs/data/media folder and the /ifs/data/public folder will be synchronized.
E. Everything in the /ifs/data/media folder will be synchronized.
F. Everything in the ifs/data/public folder will be synchronized.
Answer: E

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NO.3 How does an Isilon cluster running OneFS 6.5 enable file level access to Windows clients? (Choose 1)
A. Using SMB only
B. Using CIFS and SMB
C. Using CIFS and Samba
D. Using CIFS only
Answer: A

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NO.4 What is the maximum number of nodes supported by an Isilon cluster? (Choose 1)
A. 48
B. 64
C. 96
D. 128
E. 144
Answer: E

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NO.5 Which of the following best describes a Network Provisioning rule? (Choose 1)
A. You can define one subnet per cluster and one pool per subnet.
B. You can define one subnet per cluster and multiple pools per subnet.
C. You can define multiple subnets per cluster and one pool per subnet.
D. You can define multiple subnets per cluster and multiple pools per subnet.
Answer: C

certification Isilon   100-045 examen   100-045

NO.6 How do you enable anti-virus scanning service for an Isilon cluster? (Choose 1)
A. Click Enable on the Anti-virus Summary page
B. Install an ICAP server
C. Configure all of the settings on the Anti-virus Summary page
D. Install an ICMP server
Answer: C

Isilon   100-045   100-045   certification 100-045   100-045   100-045

NO.7 What should you name the account that runs the Isilon for vCenter Plug-in? (Choose 1)
A. vapi
B. api
C. vCenter
D. vm
Answer: A

Isilon   certification 100-045   100-045   100-045

NO.8 The unlicensed version of SmartPools enables you to do what? (Choose 1)
A. Automatically move files from one disk pool to another
B. Define a subgroup of nodes to allow 12000X nodes and 36000X nodes to reside in a single disk pool
C. Force writes into the virtual hard disks.
D. Block manually configured file policies.
Answer: B

Isilon examen   100-045   certification 100-045

NO.9 How are disk pools provisioned? (Choose 1)
A. The cluster automatically creates disk pools.
B. By network provisioning rules.
C. By disk provisioning rules.
D. They must be manually created.
Answer: A

Isilon   certification 100-045   certification 100-045   100-045   certification 100-045

NO.10 When representing a cluster protection level as N+M:B, what is B? (Choose 1)
A. The number of recoverable disk failures.
B. The number of data blocks.
C. The number of recoverable node failures.
D. The number of data stripes.
Answer: C

certification Isilon   100-045   100-045

NO.11 When setting a new disk pool protection level, what should the administrator do to apply the new
protection level to existing data? (Select the best answer.)
A. The administrator should run the isi protect command to apply the new protection level.
B. The administrator should run the isi migrate command to apply the new protection level.
C. Nothing. The cluster applies the new protection level automatically to existing data.
D. Nothing. You cannot apply new protection level settings until you complete an entire cluster reboot.
Answer: C

Isilon   100-045   100-045   100-045

NO.12 Which of the following directory services is not supported by an Isilon cluster? (Choose 1)
A. Active Directory
B. LDAP
C. NIS
D. NIS+
E. All are supported.
Answer: D

Isilon   certification 100-045   certification 100-045   100-045

NO.13 The NLM protocol is used in some NFS client connections.
What does the NLM protocol do? (Choose 1)
A. Provides file locks for NFS v2 and 3 clients
B. Provides file locks for CIFS clients
C. Provides file locks for NFS v2, 3, and 4 clients
D. Provides file locks for SMB v1,2, and 3 clients
Answer: A

Isilon   100-045   100-045   100-045

NO.14 What are versions of NFS are enabled by default in an Isilon cluster? (Choose 1)
A. Versions 1 and 2
B. Versions 1, 2, and 3
C. Versions 2 and 3
D. Versions 3 and 4
E. Versions 2, 3, and 4
Answer: C

Isilon   100-045 examen   100-045   100-045   100-045 examen

NO.15 For what reasons would you increase the default Ethernet frame MTU on an Isilon cluster? (Choose 3.)
A. To match the frame size of the client system.
B. To improve overall performance.
C. To increase the LUN I/O performance.
D. There is no good reason to change the default Ethernet frame size. It is automatically optimized for
performance.
E. To provide easier trace captures.
Answer: A,B,C

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Code d'Examen: 132-S-815.1
Nom d'Examen: Avaya (Specialist Modular Messaging with Avaya Message Store Implement and Support Elective Exam)
Questions et réponses: 118 Q&As

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NO.1 According to Avaya documentation, which step must be taken to connect the cables supplied with a
digital set emulation board to the PBX?
A.Connect the board using the provided RJ-48C (Ethernet) cable.
B.Connect the installed boards to one end of a standard RJ-11 tip/ring cable.
C.Connect the board using the provided PBX station interface D/82JCT-U cable.
D.Connect the male end of the provided CT bus cable to the top of each port board.
Answer:C

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NO.2 The customer has an existing Modular Messaging (MM) system with a Message Storage System
(MSS), which was installed with MM release 1.1. They are upgrading to MM 3.0 and adding an Avaya
Messaging Application Server (MAS) to provide more port capacity. The customer wants to retain their
existing MAS. They have T1 Dialogic boards. They currently have Aria and Audix TUIs implemented for
their subscribers. Which two statements are true? (Choose two.)
A.They must upgrade all dialogic boards.
B.They must upgrade all MASs to S3500 servers.
C.They must consider impact of TUIs on port capacity.
D.The new MAS will have only two slots for port boards.
Answer:C D

Avaya examen   132-S-815.1   certification 132-S-815.1   132-S-815.1 examen   certification 132-S-815.1   132-S-815.1

NO.3 Before going to a customer site to begin installing a Modular Messaging R3.1 system, which three items
should be obtained from support.avaya.com? (Choose three.)
A.Configuration Notes
B.System planning form
C.Outlook Client software
D.Customer account information
E.Supplementary Server software
Answer:A B C

Avaya examen   certification 132-S-815.1   certification 132-S-815.1   132-S-815.1   132-S-815.1 examen   132-S-815.1

NO.4 What specific documentation is needed for an installer to correctly integrate a Message Networking
Server with a PBX? (Choose two.)
A.completed Modular Messaging planning form
B.completed Message Networking planning form
C.Avaya Communication Manager Networking Guide
D.Switch Connections Supported for Message Networking
Answer:B D

Avaya   132-S-815.1   132-S-815.1   132-S-815.1   132-S-815.1

NO.5 Which two options are presented after starting the Data Collection Tool (DCT)? (Choose two.)
A.create a new file
B.analyze existing system
C.deploy new configuration
D.delete current configuration
Answer:A B

Avaya   certification 132-S-815.1   certification 132-S-815.1   132-S-815.1   132-S-815.1

NO.6 Which three are manual steps required to upgrade from Modular Messaging pre-3.0 to Modular
Messaging 3.x when the solution uses the Avaya Message Storage Server (MSS)? (Choose three.)
A.using the backup verification tool to ensure the quality of the backup
B.running the Data Collection Tool (DCT) on a Message Application Server (MAS)
C.performing a backup of the MSS while the MSS is providing messaging services
D.performing a backup of the MSS while the MSS messaging services have been stopped
E.performing a backup of the Message Application Server (MAS) onto the MAS's DVD drive
Answer:A B D

certification Avaya   132-S-815.1 examen   132-S-815.1 examen

NO.7 In an R3.1 Modular Messaging Message Storage Server (MM MSS), in what location can a user
determine if Messaging is running and also the state of Internet Messaging and Enhanced List Application
Software?
A.Server Information > Server Status
B.Reports > System Evaluation Reports
C.This information is available from several screens.
D.System Control and System Status > System Monitor
Answer:A

certification Avaya   132-S-815.1 examen   132-S-815.1 examen

NO.8 In what task will the Avaya Messaging Application Server (MAS) Port Monitor be useful?
A.verifying that the MAS is able to communicate over IP ports to the MSS
B.determining the digits dialed by an outbound call from the MAS's telephony port
C.verifying that a test call arrives on a telephony port of the MAS that you want to test
D.determining whether communication originating from the MAS's IP port employs encryption
Answer:C

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NO.9 Which IP address is acceptable for use on the private network for an installation of Modular Messaging
R3.x with the Avaya Message Storage Server (MSS)?
A.10.255.255.255
B.168.192.1.250
C.172.31.1.245
D.183.81.168.1
Answer:C

certification Avaya   132-S-815.1   132-S-815.1

NO.10 To conduct a multiple Avaya Message Application Server (MAS) installation, where in the Voice Mail
Domain must the Avaya Mailbox Monitor and the Message Waiting Indicator (MWI) services be activated?
A.in the first MAS
B.in different MASs
C.on the same MAS
D.in at least two MASs
Answer:C

certification Avaya   132-S-815.1 examen   certification 132-S-815.1

NO.11 Which statement is true about installing a Modular Messaging with the Message Storage Server (MSS)
into the Corporate Windows Domain?
A.The only step required is to select "Join the Corporate Windows Domain" in the Data Collection Tool
(DCT).
B.The MSS TCP/IP networking form must be configured with the appropriate Corporate Windows Domain
values.
C."Join the Corporate Windows Domain" must be selected in the Data Collection Tool (DCT) and on the
Message Storage Server Windows Domain Setup administration form.
D."Join the Corporate Windows Domain" is done manually on the MAS after the configuration wizard is
run, and then done manually on the MSS using the Windows Domain Setup form.
Answer:C

certification Avaya   132-S-815.1   132-S-815.1   certification 132-S-815.1   certification 132-S-815.1

NO.12 Which two actions should be performed to upgrade a customer's system from Modular Messaging
Release R3.0 to R3.1, using the existing servers for the Message Storage Server (MSS) and the
Message Application Server (MASs). (Choose two.)
A.Uninstall and re-install RealSpeak software on the MASs
B.Upgrade Dialogic drives if Dialogic port boards are in the MAS
C.Install MAS boot image (4 DVDs) to upgrade to Microsoft Windows 2003 Server
D.Install the Pre-upgrade and Backup Verification tool to check the health of the Release 3.0 system
Answer:A B

Avaya   certification 132-S-815.1   132-S-815.1   certification 132-S-815.1

NO.13 Before beginning to configure and test the port boards in the Avaya Messaging Application Server
(MAS), a user must first obtain the proper configuration note for the particular PBX and integration. Where
can the proper configuration note be found?
A.Help screens
B.Installation Guide
C.MAS documentation CD
D.http:\\support.avaya.com
Answer:D

certification Avaya   certification 132-S-815.1   132-S-815.1   certification 132-S-815.1

NO.14 Which three are manual steps required to upgrade Message Networking from Release 2.0 to Release
3.1? (Choose three.)
A.Perform an attended system backup.
B.Run the pre-upgrade tool to help plan for the upgrade.
C.Remove the switch integration software from the MN 2.0 system.
D.Use the backup verification tool to ensure the quality of the backup.
E.Insert the MN 3.1 DVD and run Software Update on the 2.0 system.
Answer:A B D

Avaya   132-S-815.1   132-S-815.1 examen

NO.15 Which is used to find port statistics in a Modular Messaging (MM) system?
A.Reporting Tool
B.Port Monitor Tool
C.Subscriber Options
D.Operational History Viewer
Answer:A

Avaya examen   132-S-815.1   certification 132-S-815.1   certification 132-S-815.1

NO.16 Which two statements about domain names are true for Modular Messaging? (Choose two.)
A.All domain names must be unique.
B.The Voice Mail Domain (VMD) is identical to the Windows Domain Name.
C.The Fully Qualified Domain Name (FQDN) and Voice Mail Domain (VMD) names must be
alphanumeric.
D.The private Fully Qualified Domain Name (FQDN) for the Message Application Server (MAS) is used
only on the private network.
Answer:A D

Avaya   132-S-815.1   132-S-815.1   132-S-815.1   132-S-815.1

NO.17 Before requesting a license for a newly installed Modular Messaging system, which information is
required from the on-site installer?
A.Voice Mail Domain Name
B.Voice Mail Domain Identifier (aka VMD ID or Host ID)
C.IP addresses of all servers in the Voice Mail Domain
D.Local Administration Account names and passwords for all Messaging Application Servers (MASs)
Answer:B

certification Avaya   132-S-815.1 examen   132-S-815.1 examen   certification 132-S-815.1

NO.18 Which three line cards are used with Modular Messaging? (Choose three.)
A.H.323
B.Analog
C.DLC-16
D.T1/E1-QSIG
E.Set Emulation
Answer:B D E

certification Avaya   certification 132-S-815.1   132-S-815.1

NO.19 Which action must be taken on an Message Storage Server (MSS) to implement additional
administrator logins?
A.Buy additional administrator seats from Avaya.
B.Create custom roles to assign to the administrator logins.
C.Set up an Authentication, Authorization and Accounting (AAA) server to authenticate the administrator
logins.
D.Configure the administrator account to authenticate locally or via an Authentication, Authorization and
Accounting (AAA) server.
Answer:D

Avaya examen   132-S-815.1   132-S-815.1   132-S-815.1   certification 132-S-815.1

NO.20 Which two statements are true about anti-virus software on Modular Messaging with a Message
Storage Server (MSS)? (Choose two.)
A.The MSS already has its own anti-virus software.
B.Anti-virus software should not be configured to perform scans each time a file is accessed.
C.Once anti-virus software has been installed the Modular Messaging system will update it automatically.
D.Avaya recommends that the customer install anti-virus software on each Avaya Messaging Application
Server (MAS) and any Supplementary Server.
Answer:B D

Avaya examen   132-S-815.1 examen   132-S-815.1 examen   132-S-815.1

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Code d'Examen: 132-S-708
Nom d'Examen: Avaya (Avaya Voice Self-Service Design Elective Exam)
Questions et réponses: 77 Q&As

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NO.1 .Which two hardware components are required for Avaya Interactive Response (IR) using Voice
over IP? (Choose two.)
A. NMS boards
B. Dialogic boards
C. SunSparc-based server
D. Communication Manager
Answer: C,D

certification Avaya   certification 132-S-708   132-S-708   132-S-708   132-S-708 examen

NO.2 .Your customer's company has extensive web services architecture. All communication with
customers has been through web chat and email. Customer demand has required the company to
setup a call center. They can only afford to staff a few agents, and firmly believe that a speech
application that accesses their existing web services would fulfill 70-80% of their incoming calls.
Which solution would meet their requirements?
A. Avaya Voice Portal and IVR Designer
B. Avaya Interactive Response and IVR Designer
C. Avaya Voice Portal and Avaya Dialog Designer
D. Avaya Interactive Response and Avaya Dialog Designer
Answer: C

Avaya   certification 132-S-708   132-S-708 examen   132-S-708

NO.3 .Which two represent native capabilities of Avaya Dialog Designer? (Choose two.)
A. Speaker Verification
B. Application Simulation
C. TAS Application Development
D. VoiceXML Application Development
Answer: B,D

Avaya   certification 132-S-708   certification 132-S-708   132-S-708   132-S-708

NO.4 .A healthcare company operates a mail order prescription business. Its contact center primarily
takes orders from existing and new customers. Upper management has decided not to implement
an Avaya Voice Self-Service solution, but use a competitor instead. The IT staff believes that once
they implement the new system, it will not operate as advertised. The IT staff asks you what they
can do to ensure that their application development time is not wasted in the event that they
ultimately decide to migrate to Avaya Voice Portal in the future. What is the most cost-effective
advice you can give the IT staff?
A. Advisethem to create their application using the competitor's proprietary tool set.
B. Advise them to create an application that exposes the weaknesses of the competitor platform.
C. Advisethem to escalate the decision about the platform since it will be very difficult to convert
later on.
D. Advise them to create their application inVoiceXML so that there will be portability to Avaya
Voice Portal.
Answer: D

Avaya   132-S-708   132-S-708 examen

NO.5 .A thriving mail order business has a busy contact center that takes orders from existing and new
customers. This business has chosen to implement an Avaya Voice Self-Service solution to
process routine orders to reduce the staffing costs. What are three benefits that this company can
expect to derive from implementing an Avaya Voice Self-Service solution? (Choose three.)
A. Agents can focus on complex customer issues.
B. Solution provides an effective 1-way voicemail solution.
C. Answers to common questions are available at any time.
D. Callers are connected directly to the agent of their choice.
E. Callers can be directed to routine information without agent assistance.
Answer: A,C,E

Avaya examen   132-S-708   132-S-708   132-S-708

NO.6 .Which two methods can be used to get and put data between Avaya Interactive Response (IR)
and Avaya Interaction Center (IC)? (Choose two.)
A. LAN Gateway
B. DLG Connector
C. VOX Connector provided with IC
D. IC Connector provided with Avaya Dialog Designer
Answer: C,D

certification Avaya   132-S-708 examen   132-S-708 examen   132-S-708

NO.7 .An Avaya Voice Self-Service customer has a limited service contract for IT and
telecommunications. They only have staff available from 9 a.m. to 5 p.m.; otherwise they are
available using a pager. The contact center uses Avaya contact center and reporting solutions.
The contact center has staff onsite 24 hours a day. They actively monitor their agent pool and
have offered to monitor Voice Self-Service ports if they can have access to the data center to
monitor the system's health. There are significant security concerns with providing this type of
access to non-technical staff. Which alternative would allow the contact center personnel some
monitoring capabilities?
A. Place the self-service ports behind the Communication Manager; monitor the ports on the Call
Management System (CMS) using real-time reports.
B. Place the self-service ports in front of the Communication Manager; monitor the ports on the
Call Management System (CMS) using real-time reports.
C. Place the self-service ports behind the Communication Manager; turn on RedirectOn No-
Answer (RONA) to route calls to supervisory personnel when ports go out of service.
D. Place the self-service ports in front the Communication Manager; turn on Redirect On No-
Answer (RONA) to route calls to supervisory personnel when ports go out of service.
Answer: A

Avaya   132-S-708 examen   certification 132-S-708

NO.8 .A customer wants to answer technical support questions 24x7 yet avoid paying for increased
staffing for night and weekends. Forty-five percent of agent calls are simple fixes that include
power-down and power-up support, explaining where to obtain the three-page troubleshooting
document, and the faxing of that document. Agents also sell post-warranty maintenance plans and
currently have only a 5% take rate due to high call volumes from new customers. One solution is
to off-load agent calls with an Avaya Voice Self-Service solution. Which two activities are
specifically targeted at reducing operational expenses and meeting business requirements?
(Choose two.)
A. Expensive customer service agents should not have to answer routine information requests.
B. Technical support calls should be delivered to customer service agents during the night and
weekend shifts.
C. Caller's intent should be effectively and consistently identified and then routed to a self-service
transaction or an agent.
D. Overflow calls should be routed to a voicemail system where they can describe their problem
and get a callback with the solution.
Answer: A,C

certification Avaya   certification 132-S-708   132-S-708

NO.9 .Which two hardware components are required for Avaya Voice Portal using Voice over IP?
(Choose two.)
A. NMS boards
B. Dialogic boards
C. Intel/AMD server
D. Communication Manager
Answer: C,D

Avaya examen   132-S-708   132-S-708 examen   132-S-708 examen   132-S-708   132-S-708 examen

NO.10 .Which three elements are required to run an Avaya Voice Portal solution with a speech
application? (Choose three.)
A. Speech Server
B. Domain Controller
C. Media Processing Platform (MPP)
D. Voice Portal Management System (VPMS)
E. Lightweight Directory Access Protocol (LDAP)
Answer: A,C,D

certification Avaya   132-S-708   132-S-708   132-S-708   132-S-708

NO.11 .A company has decided to enter the ISV business and create custom Voice Self-Service
applications for Avaya platforms. They want to learn a single tool set and would like to be in this
business for the foreseeable future. Which skill set should they develop to be compatible with
current and future Voice Self-Service applications?
A. IVR Designer andVoiceXML
B. Dialog Designer andVoiceXML
C. Voice@Work and ScriptBuilder
D. IVR Designer and Transaction Assembly Script
Answer: B

Avaya   132-S-708   132-S-708 examen   132-S-708 examen

NO.12 .A customer currently has one contact center in Denver using Avaya Interactive Response (IR).
They use TDM, Speech Recognition (ASR), and Text-to-Speech (TTS). In addition to these
features, their applications are all written in TAS. They are very satisfied with the state of their
current applications. They are opening a new facility in another location and want to have the
same Voice Self-Service applications in this new location. They need the new location operational
in four weeks. Cost is an issue. Since cost and expediency are primary concerns, what would you
suggest to add Voice SelfService capacity to the new location?
A. Add Avaya Voice Portal systems/ports in the new location.
B. Add Avaya Dialog Designer systems/ports in the new location.
C. Add Avaya Interactive Response systems/ports in the new location.
D. Add Avaya Interactive Response systems/ports to the primary location.
Answer: C

certification Avaya   132-S-708   132-S-708   132-S-708 examen

NO.13 .Which two application servers are supported by Avaya Dialog Designer? (Choose two.)
A. Microsoft IIS
B. Apache Tomcat
C. IBMWebSphere
D. Oracle J2EE Web Server
Answer: B,C

Avaya   132-S-708   certification 132-S-708   132-S-708

NO.14 Which integration alternative provides optimal routing to an agent based on information gathered
at any given point within a Voice Self-Service application?
A. Avaya Interaction Center
B. Avaya Proactive Contact
C. Avaya Operational Analyst
D. Avaya Interactive Intelligence
Answer: A

Avaya   132-S-708   certification 132-S-708   132-S-708   certification 132-S-708

NO.15 .A thriving mail order business has a busy contact center that takes orders from existing and new
customers. To process routine orders and reduce staffing costs, they have chosen to implement
an Avaya Voice Self-Service solution. They want a sophisticated seamless solution for routing
calls to agents. They want callers to be identified, serviced (provide routine information), and
routed to an agent with minimal input from the caller.
Which two speech elements would be required to implement this solution? (Choose two.)
A. Voice over IP (VoIP)
B. Text-to-Speech (TTS)
C. Speech Recognition (SR)
D. Speech Application Builder (SAB)
Answer: B,C

certification Avaya   132-S-708   132-S-708   certification 132-S-708   132-S-708 examen

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Code d'Examen: 133-S-713
Nom d'Examen: Avaya (Avaya Proactive Contact Solutions Implementation Exam (beta))
Questions et réponses: 237 Q&As

133-S-713 Démo gratuit à télécharger: http://www.pass4test.fr/133-S-713.html

NO.1 .You are configuring a Proactive Contact 4.X solution for your customer. They do not use the same
result codes that the dialer uses. They use a short four-character description. Which Supervisor
function should you use to ensure that your customer's host will understand the Avaya completion
codes?
A. Translate
B. Merge
C. Fill
D. Format
Answer: A

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NO.2 .Which voicemsg.cfg setup is correct to use on an Avaya Proactive Contact with CTI?
A. 23:pf_msg1:41031:Female:Outbound:Voice:pf_msg1
B. 14:41039:mwait1:Male:Outbound:Voice:mwait1
C. 41017:19:infwait3:Female:Inbound:Voice:41017
D. 189:virt1m:Male:Virtual:Voice:41026
Answer: A

Avaya   certification 133-S-713   133-S-713 examen

NO.3 To track information being sent between the agent interface and the Avaya Proactive Contact 4.X
server, which file should be accessed on the client side to verify what is happening?
A. Moagent32.log
B. Moagent32.dll
C. PCagent32.log
D. <agentname>.log
Answer: A

Avaya   133-S-713 examen   certification 133-S-713   133-S-713

NO.4 .A supervisor reports that the data in Internet Monitor is only updating every two minutes. The
supervisor requests the update time be changed to every 30 seconds. Which configuration field in
master.cfg must be changed?
A. IMONDISPLAY
B. SURFREFRESH
C. IMONREFRESH
D. AUTORELPOLLTIME
Answer: C

Avaya   133-S-713   133-S-713 examen   133-S-713   133-S-713

NO.5 .Which file can prevent a record from being called due to legal calling time limitations?
A. locale.cfg
B. opmon.cfg
C. timezone.cfg
D. phonefmt.cfg
Answer: C

Avaya   133-S-713   133-S-713   certification 133-S-713

NO.6 .Which menu in the digital switch is used to refresh the NFS mount?
A. Host Configuration
B. Network Configuration
C. Peripheral Configuration
D. File System Configuration
Answer: B

Avaya   133-S-713   certification 133-S-713

NO.7 .When installing the Proactive Contact Supervisor suite, which application needs to be started first
to configure the connection to the dialer?
A. Editor
B. Monitor
C. Analyst
D. Health Manager
Answer: D

Avaya   certification 133-S-713   certification 133-S-713   133-S-713

NO.8 .Given the following command: icall %12 %13 1 16144691010 Which function in swit is performed
by this command?
A. It tests incoming channel 12 by placing a call to 16144691010 usingoutpulse rule 13.
B. It provides a monitoring channel 12 to listen to channel 13 for a call placed to 16144691010.
C. It places an outbound ISDN call through channel 13 to 16144691010 usingoutpulse rule 12.
D. It places an outbound ISDN call through channel 12 to 16144691010 usingoutpulse rule 13.
Answer: D

Avaya   133-S-713 examen   133-S-713 examen

NO.9 .Which configuration file on the CPU contains digital switch port addressing information?
A. locale.cfg
B. opmon.cfg
C. dgswitch.cfg
D. phonefmt.cfg
Answer: C

Avaya examen   certification 133-S-713   133-S-713

NO.10 .Which two commands are used to configure the cti_passwd.cfg file for an Avaya Proactive Contact
with CTI with Agent Blending? (Choose two.)
A. cti_passwd
B. cti_passwd
C. cti_passwd -b
D. cti_passwd
Answer: C,D

Avaya examen   133-S-713   133-S-713 examen   certification 133-S-713

NO.11 .What is the default method of file transfer for Avaya Proactive Contact 4.X?
A. ftp
B. sftp
C. ZMODEM
D. ssh
Answer: B

Avaya examen   133-S-713   133-S-713 examen   133-S-713

NO.12 .You are working with a third-party to integrate a call recording utility with Proactive Contact. The
technician for the third-party is not able to see events from Proactive Contact. Which command
would you type on the Proactive Contact command line to see all statistics from Event Services?
A. enclient -S $NS
B. enclient -A
C. enserver -a
D. enserver -S $NS
Answer: A

Avaya   133-S-713   certification 133-S-713

NO.13 .Where is the location of the local policy files on the Avaya Proactive Contact 4.X server?
A. /opt/avaya/pds/config
B. /opt/avaya/pds/openssl
C. /opt/avaya/pds/etc
D. /etc
Answer: B

Avaya   133-S-713 examen   133-S-713   133-S-713   133-S-713   133-S-713

NO.14 .The local CA certificate for Avaya Proactive Contact 4.X agent is stored in which location?
A. password file
B. Microsoft Certificate Store
C. registry
D. My Documents
Answer: B

Avaya   certification 133-S-713   133-S-713 examen   133-S-713   133-S-713 examen

NO.15 .Which important function should a supervisor perform before running jobs for the day?
A. Perform a backup of the system.
B. Verify that downloads were received and processed.
C. Run reports on the previous day's calling.
D. Restart the Proactive Contact application.
Answer: B

certification Avaya   certification 133-S-713   certification 133-S-713

NO.16 Which Avaya software is used to provide consolidated reporting with Avaya Proactive Contact 4.X
and other Avaya communication solutions?
A. CMS
B. WebLM
C. Avaya IQ
D. Analyst
Answer: C

certification Avaya   certification 133-S-713   133-S-713   certification 133-S-713

NO.17 .What happens to database information on secondary dialers in a POD if the primary dialer is
down?
A. All database information is lost until the primary dialer is restarted.
B. Data is still available to all the non-primary dialers in the pod as long as the network is still up.
C. Each secondary dialer stores its own data and then redistributes it after the primary dialer is
restarted.
D. Supervisors must switch to the Character-User Interface (CUI) and run a script through the
System Administrator menu to reactivate the database.
Answer: C

Avaya   certification 133-S-713   certification 133-S-713   133-S-713 examen   133-S-713   certification 133-S-713

NO.18 .Which Avaya software is used to communicate between Communication Manager and Avaya
Proactive Contact with CTI?
A. Avaya CT
B. AES
C. CMS
D. MAPD
Answer: B

Avaya examen   133-S-713 examen   133-S-713 examen   133-S-713

NO.19 .Under which two sections in Editor do you set up Record Specific Messaging? (Choose two.)
A. Contact Management
B. Messages and Scripts
C. Jobs
D. Calling Lists
Answer: B,D

Avaya examen   133-S-713   certification 133-S-713   133-S-713 examen

NO.20 Which Proactive Contact component allows clients residing off the dialer to obtain events and real-
time data from the dialer?
A. Event Service
B. STATSPUMP
C. Historical Data Service Component (HDSC)
D. Dialer Command and Control Service (DCCS)
Answer: A

certification Avaya   133-S-713   133-S-713

NO.21 .Which directory contains the file with the format layout of a calling list as it would be coming from
the host raw file on a Proactive Contact 4.X system?
A. /opt/avaya/pds/tape
B. /opt/avaya/pds/lists/list#.app
C. /opt/avaya/pds/lists
D. /opt/avaya/pds/tape/list#.app
Answer: B

Avaya examen   certification 133-S-713   certification 133-S-713   133-S-713   133-S-713 examen

NO.22 Which Avaya CM circuit pack is necessary if the customer expects to do predictive dialing on
Proactive Contact with CTI?
A. TN744 Call classifier
B. TN2602 Media interface
C. TN799 C-LAN
D. TN464 DS1 Interface
Answer: A

Avaya examen   133-S-713   133-S-713 examen   133-S-713

NO.23 .Where are greetings, such as the pre-recorded messages an agent hears when they log in or the
messages played to a customer during a virtual job, stored in a Proactive Contact with CTI
solution?
A. Avaya CM
B. AES Server
C. Proactive Contact CPU
D. Proactive Contact Digital Switch
Answer: A

Avaya   133-S-713   133-S-713

NO.24 .When configuring Avaya CM to work with Proactive Contact with CTI, what must be activated on
Avaya CM to allow for communication of agent changes on the PBX?
A. Status agent
B. Agent states
C. Agent API
D. DLG Service
Answer: B

Avaya   133-S-713   133-S-713 examen   133-S-713 examen   certification 133-S-713

NO.25 .How does Proactive Contact move digitized messages from the CPU to the Large Port Voice Card
(LPVC)?
A. Remote Copy (RCP)
B. Network File System (NFS)
C. File Transfer Protocol (FTP)
D. Address Resolution Protocol (ARP)
Answer: B

Avaya   133-S-713   133-S-713   133-S-713   133-S-713   133-S-713 examen

NO.26 .Which parameter in master.cfg is required to ensure correct agent capacity on a Proactive Contact
system?
A. PORTS
B. LINEASSIGN
C. QUOTA
D. MAXHIDSLOTS
Answer: D

Avaya   133-S-713 examen   certification 133-S-713

NO.27 .Which HP processor is currently supported with Avaya Proactive Contact 4.X?
A. Proliant DL385 G2
B. B2600
C. C8000
D. CX2600
Answer: A

certification Avaya   133-S-713 examen   133-S-713 examen   certification 133-S-713   133-S-713

NO.28 .Which Proactive Contact 4.X hardware component in a hard dialer setup performs dialing
functions and call progress analysis, plays messages, and bridges agents to called parties?
A. UPS
B. CPU
C. Digital switch
D. Access server
Answer: C

Avaya   133-S-713   certification 133-S-713   133-S-713

NO.29 .Which parameter heading is correct to use in the opmon.cfg file for Avaya Proactive Contact with
CTI?
A. DIALBACK
B. DIALIN
C. SOFTDIAL
D. DEDHEAD
Answer: C

Avaya   133-S-713 examen   133-S-713   133-S-713 examen   certification 133-S-713

NO.30 Once you log into Proactive Contact Agent, what must you do to actually call customers in a job?
A. Select the Job menu and Join item.
B. Select the Work menu and Place Managed Call item.
C. Select the Settings menu and Change Agent Type item.
D. Select the Telephone menu and Take CallOff Hold item.
Answer: A

certification Avaya   133-S-713   certification 133-S-713   133-S-713   133-S-713

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Code d'Examen: 6201.1
Nom d'Examen: Avaya (Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam)
Questions et réponses: 55 Q&As

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NO.1 A customer needs helpwith maintaining service leveltargets.
Which Advocate feature will make automated adjustments to overload settings?`
A. Dynamic Threshold Adjustment
B. Service Objective
C. Dynamic Percent Allocation
D. Vector Queuing Priorities
Answer: A

certification Avaya   6201.1   6201.1

NO.2 A technician integratesthecustomer snetwork and links the CM reference between CM and CMS is
greater than 24 hours.
Whatcan be done to fix the problem?
A. Shutdown the CMS to the ak prompt level and adjust the BIOS time.
B. Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
C. In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
D. FromSolarislogin as root and use the date command
Answer: B

Avaya   6201.1   6201.1   6201.1

NO.3 In an active non-Expert agent selection (AES) environment, what is each hunt group known as?
A. Agent
B. Split
C. Skill
D. Vector
Answer: C

Avaya examen   certification 6201.1   6201.1

NO.4 A customer just upgraded their CMS to releaseR16 from release Rt4. Theswitch is releaseCM4 and is
not going to be upgraded to CM 6untilnextweek
When the switch is upgraded,what needs to happen before the link will come up using theCM6 protocol?
A. Only the reporting adjunct in the switch needs to be changed to R16 CMS.
B. Only the switch release in the CMS needs to be changed to CM6.
C. Both the reporting adjunctthe switch and the switch release in the CMS need to be updated
D. It is not necessary fareither the reporting adjunct orthe switch release to change.
Answer: C

Avaya examen   certification 6201.1   6201.1   6201.1   6201.1

NO.5 When connecting the service PC to S8800, the cable connects the System Management Ethernet
connector port.
Which port is used when hooking the monitor to the CMS T5220?
A. SER MGT Port
B. NET MGT Port
C. NET 1Port
D. XVR-300XB port
Answer: A

Avaya examen   certification 6201.1   6201.1   certification 6201.1

NO.6 A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximumagents lagged in"?
(Choose two)
A. 10400
B. 15600
C. 100000
D. 500000
Answer: A,B

Avaya   6201.1   6201.1

NO.7 The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By8:30, the
customer service line had received 6 customercomplaints all1 stemming from calls to the center the day
before. Callers complained thatthey received the all agents are busy
recording but regardlesshow long
they waited, were never answered.
What caused callers to be queued even though the Quick Credit call center was closed onthe holiday?
A. The Communication Manager was down.
B. An agentforgotto log out.
C. The holiday recording was not functioning properly.
D. The holiday was not administered in the holiday tablet
Answer: B

Avaya examen   6201.1   6201.1   certification 6201.1   6201.1

NO.8 Click theexhibit button
A Miami basedmedical center is defining evacuation procedures for severe weather conditions The center
has decided to plan for two types evacuations, major and minor During a minor evacuation; the center
willstaff only a few medical answer line agents to answer critical callsmajor evacuation the answer line will
not be staffed instead of reaching alive agent, callers willreceive a pre-recordedinformation
Inthe example vector segment, what is represented by the Ein steps 2 and 3?
A. E is a standard vector code for evacuation
B. E has been administered as a Feature Access Code
C. Ehas a vector variable that is changed when an evacuation is required
D. E is assigned to a VDN that routes calls to an evacuation vector
Answer: D

Avaya examen   6201.1   6201.1   certification 6201.1

NO.9 Which two CommunicationManagerfeatures does the VALcircuit pack support? (Choose two.)
A. Music-an-hold
B. Voice over IP
C. Integrated Announcements
D. Local Announcements
Answer: C,D

certification Avaya   6201.1   6201.1   certification 6201.1   6201.1 examen

NO.10 Toactivate, which three options require an Avaya authorization password? (Choose three)
A. simultaneous CMS Supervisor logins
B. the number of agents thatthe CMS can report on
C. the number of users that can be administered in the CMS
D. the number of ACDs thatthe CMS system can monitor
E. features assigned to each user
Answer: A,D,E

Avaya examen   6201.1   certification 6201.1   certification 6201.1

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Code d'Examen: 6207.1
Nom d'Examen: Avaya (Avaya Aura Contact Recording and Avaya Aura® Quality Monitoring Implementation Exam)
Questions et réponses: 62 Q&As

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NO.1 A technician has successfully installed the Avaya Aura Quality Monitoring (Avaya QM) software on a
client site, and needs to configure the Software. What needs to be configured at level1?
A. Switches
B. Data Connections
C. Servers
D. Sites
Answer: D

Avaya   6207.1 examen   6207.1 examen   6207.1

NO.2 A technician is installing Avaya Aura Viewer on a large customer site with 500 recording channels. The
customer has an existing SQL database that they want to use. What would be the correct option for this?
A. Put the database and Viewer on the same server.
B. Put the Viewer on a separate server.
C. Put the Avaya Contact Recording Master (with no IP recording), the TDM Recorder, the database and
the Viewer on the same server.
D. Put the database, the Viewer, and the Avaya Aura Archive on the same server.
Answer: B

Avaya   certification 6207.1   6207.1   6207.1   6207.1

NO.3 It is stronglyrecommendedto install theRedHatoperatingsystem (OS) from the kickstartfile(ks.cfg).
Which three components are necessary to create a ks.cfg file using the kickstarttool? (Choose three)
A. The IP addresses of the network interfaces
B. The name of extraRedHat Package manager (RPM) packages tobe installed
C. TheMAC address of the NetworkInterface Card(NIC) Eth0
D. The IP address of the Network Timeprotocol (NTP)server
E. The/var partition size
Answer: ADE

Avaya   certification 6207.1   6207.1   6207.1

NO.4 A technicianhas finished installing an Avaya Aura Archive system thathas been addedto an
existingsolution, consisting of three Avaya Aura Contact Recording(Avaya CR) servers and one Avaya
AuraViewer system. Before startingthe Archive, what can be done toensure that calls canbe archived?
A. fromAuraarchive server, ping each of the Avaya CR servers by means of the name configured inthe
"Machine Name"fieldinthe"Capture Platform Information" windowinside theViewerapplication.
B. FromArchiveserver, ping each Avaya CR servers by means oftheirIp-addresses.
C. Check thatthe EWareCalls databasewas createdduring archive installation.
D. Verify from the"Recorder Status/Server" window on the AvayaCR thatthe "Linkto Viewer" field
isshowing "UP".
Answer: A

certification Avaya   certification 6207.1   6207.1

NO.5 A technician has configured one Avaya Aura Contact Recording (Avaya CR) system to be used only 1
Avaya Aura Quality Monitoring (Avaya QM). Everything has been configured under the "Operation/Quality
Monitoring" tab in the Avaya CR administration window, and the "link to Quality" shows UP on the
"Recorder Status/Server" window. After a few calls are made, it is discovered that no calls are being
recorded correctly.
What are two possible reasons for this? (Choose two.)
A. The field "Can he Service Observed" is set to "N" for the Class of Restriction (COR) assigned the
recorder ports. The field "Can be a Service Observer" is set to "N" for the COR assigned to the extension
b-ordered.
B. The field "Can be Service Observed" is set to "N" for the COR for the agent logged in on the extension
being recorded.
C. The field "Can be a Service Observer" is set to "N" for the COR assigned to the recorder ports.
D. The field "Can be Service Observed" Is set to "N" for the COR assigned to the extension being
recorded.
Answer: CD

certification Avaya   certification 6207.1   6207.1   6207.1

NO.6 While waiting to activate an Avaya Aura Contact recording (Avaya CR) license, some tests are run with
the five-day license. Once the full license is obtained, what is the path to update the Avaya CR to the full
license?
A. System > License > Change License
B. System > Manage Users > Change License
C. General Setup > Recorder > License
D. General Setup > Recorder > Key Management Server
Answer: A

Avaya examen   6207.1 examen   certification 6207.1

NO.7 A technician has installed a now Avaya Aura Viewer server and configured It to store data coming from
five different Avaya Aura Contact Recording (Avaya CR) systems. The technician has created just a query
for testing functionality and is able to retrieve calls and play them. The customer was called for
information but they notice that there are no calls associated to one of the Avaya CRs (name ver2).
What are two possible causes of this problem? (Choose two.)
A. The query has not been released to Server2.
B. Server2 is a standby recorder for one of the other Avaya CRs, so it did not record any calls ' time
intervals the query was fun.
C. Server2 was not included as a "Capture Platform" into the Viewer Administration page.
D. Grant rights were not granted to the customer for Server2.
E. Server2 was not included as a "Location" in the Viewer Administration page.
Answer: AC

Avaya examen   certification 6207.1   6207.1   6207.1 examen

NO.8 A technician has just installed an Aura Contact Recording (Avaya CR) system that uses Station Bulk
Recording, the customer has provided the list of extensions, login IDs and skills that need to be recorded,
and the technician wants to try one first to validate the configuration.
Which statement describes how to verify that the system is configured correctly.?
A. Add one of the agent login IDs in the table "Station to be Recorder" under "Operation/Station Bulk|
Recording". Then verify from Recorder Status/Ports that one the recorder ports has been assigned to the
extension where the agent is logged in, and that the state shows "Connected".
B. Add one of the extensions in the table "Station to be Recorder"under "Operation/Station Bulk
Recording". Then verify from Recorder Status/Ports that one of the recorder ports has been assigned to
the extension, and that the state shows "Connected".
C. No extensions in the system need to be configured as they will automatically be picked up by the
system, once the field "Filter Calls by VDN and/or Skill Hunt Group" under Operation/ Station Bulk
Recording" has been populated with the skills provided.
D. Add one of the extensions in the table "Station to be Recorder" under "Operation/Station Bulk
Recording". Then verify from Recorder Status/Ports that one of the recorder ports has been assigned to
the extension, and that the state shows "Idle".
Answer: B

Avaya   6207.1   6207.1   6207.1   certification 6207.1

NO.9 A technician has successfully installed the Avaya Aura Quality Monitoring (Avaya QM) software on a
client site, and needs to configure the software. The Avaya QM solution is being deployed as a single
server solution. As part of the configuration the Voice Cards must be specified.
Which kind of voice card should be created?
A. Dialogic D/240JCT
B. Dialogic D/82JCT
C. VR1000
D. Dialogic DSE DL-300x
Answer: B

certification Avaya   6207.1   certification 6207.1   6207.1 examen

NO.10 You have just installed one Avaya Aura viewer system and have made some test calls that appear to
have been recorded successfully by the Avaya Aura Contact Recoding (Avaya CR) system. While being
recorded, one of the test calls was put on and then taken of hold. When you run a query using Avaya CR
"Search and replay" you expect to __________ and when you run a query from Viewer, in the Viewer
query Results Windows you expect to _______ for the same call.
A. see two segments which can be connected by means of Universal Call ID (UCID) and you will have to
listen to two audio files; see only one segment and you will hear only one audio file playing the whole
conversation
B. see two segments which can be connected by means of UCID and you will have to listen to two audio
files; see two segments and you will hear two audio files playing
C. see one segment and you will hear one audio file that stops playing right after the call has b-put on hold;
see only one segment and you will hear only one audio file playing the whole conversation
D. see two segments which can be connected by means of UCID and you will have to listen to two audio
files; see only one segment and you will hear only one audio file stopping right after the call has been put
on hold
Answer: A

Avaya   6207.1 examen   6207.1   6207.1   6207.1   6207.1

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